Cancellation policy & cancellation form
A. Cancellation policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Kristina Flegler, Kaeffe Art, Ratiborstraße 18, 10999 Berlin, Germany, Tel.: 015146473585, Email: info@kaeffeart.com) by means of a clear statement (e.g. a with letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website http://kaeffeart.com
To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Please include a reason for the cancellation so that we can continually increase our customer satisfaction.
Consequences of revocation
If you revoke this contract, we must repay you all payments that we have received from you, excluding the delivery costs incurred, immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract has been received by us. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
However, you bear the direct costs of returning the goods yourself.
You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, properties and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Purchased products that are on offer and/or products purchased using a gift card are excluded from the right of withdrawal.
General information
1) Please avoid damaging or contaminating the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned Numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you want to revoke the contract, then log in using the login button or the following link (https://shopify.com/79614345556/account). and manage your order there.
It is also possible to fill out the following form and send it to the following address.
Kristina Flegler, Kaeffe Art, Ratiborstrasse 18, 10999 Berlin, Germany
Email: info@kaeffeart.com
Sample cancellation form:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Return reason
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Signature of the consumer(s) (only for paper notification)
_________________________
Date
(*) Strike out what does not apply